Music
18 Apr 18

Ticketmaster issue clarification after confusion over Ed Sheeran tickets

A Ticketmaster outlet in Cork City has been forced to re-issue information about ticket regulations ahead of Ed Sheeran's gigs, particularly in Páirc Uí Chaoimh in May.

The confusion follows new regulations put in place to avoid extortionate resale prices by ticket touts.

The post on the Ticketmaster Outlet Cork City read as follows: "Due to the very high number of inquires about the Ed Sheeran concerts, here is all you need to know about the special requirements set out by Ed Sheeran and Aiken Promotions to enter the events in all venues on his Irish tour.

Venues: Páirc Uí Chaoimh (Cork) Phoenix Park (Dublin) Pearse Stadium (Galway)

All Ed Sheeran concert tickets sold for his Irish tour across 3 venues in Cork, Dublin and Galway were sold with strict guidelines for purchasers to follow. These rules have not changed since the release of tickets.

• Persons who purchased their tickets through the website are required to bring Photo ID in the lead booking name on the tickets along with the credit card or a photocopy of credit card used for purchase.

• Persons who purchased their tickets in Ticketmaster outlets are just required to bring Photo ID in the lead booking name printed on their tickets to gain entry. No receipt of payment is required in this instance.

If the lead booker of the tickets is unable to attend the concert someone with the same surname as on the tickets may use the tickets provided they show Photo ID and a photocopy of the credit card used for purchase. (CC details required for online purchases only)

IMPORTANT - This Ticketmaster outlet in Merchants Quay Shopping Centre has no authority to refund, change date or modify any tickets purchased for the Ed Sheeran concerts sold through the website or in Ticketmaster outlets.

CUSTOMER CARE - If a purchaser has a question in relation to there online booking they are asked to contact the ticketmaster customer service section through the website on the contact us section or call 0818 90 30 01.

We hope you find this helpful.

If you have any other issue with your online purchase or require any other assistance please check out the help section below -
https://help.ticketmaster.ie/"

Ed Sheeran will play several shows throughout the country in early May, playing to hundreds of thousands of Irish fans.