Ticketmaster has confirmed that – apparently due to a database error – mistakes were made today in the ballot for Robbie Williams' tickets – which opened this morning.

Some customers who entered the Robbie Williams ballot for his dates in Glasgow and Dublin were advised, in error, that they had been successful in the ticket ballot. Some f fans received email confirmation today for the incorrect venue, with customers who applied for Dublin receiving emails for Glasgow and vice versa.

"As soon as this error was identified, the ticket application process was suspended," a spokesman told Hot Press.

Further instructions have now been issued by Ticketmaster as to how applicants who received incorrect emails should proceed.

"Customers who registered their interest in the Robbie Williams Dublin show and were successful in their application but received an email referring to the Glasgow date are entitled to purchase tickets for the Dublin show," the spokesman explained. "These customers will receive an additional communication from Ticketmaster with regard to this. An additional ballot will also be run for Dublin to cater for additional allocation that was not balloted for initially and successful applicants will be contacted directly and receive the results of the new ballot by the end of today.

"We have also extended the booking period to midday on Friday 7th September to ensure everyone has a fair chance to buy tickets."

Ticketmaster have also explained the context for the decision to run ballots.

"Ballots were being run for these Robbie concerts due to the extraordinary demand for tickets," Hot Press was told. "We saw over half a million fans registering to get their hands on tickets for Robbie’s exclusive 4 dates in the UK and Ireland, with demand far exceeding the tickets available for each of these intimate venues.

"Ticketmaster regrets any disappointment or confusion and apologises sincerely to Robbie Williams and his fans," the spokeaman said in conclusion.